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Relevance maturity in service & workplace search

Released: Mar 31, 2023 |

Length: 11 pages |

Language: English |

Resource: eBook

Relevance maturity involves:

Having the keys to making every customer experience personalized
Increasing case deflections
The different levels of search and how they impact service and workplace
Keen insights on how to evaluate your current search experience

New technology enables search to go beyond just getting an answer to a query. With an intelligent, AI-powered cloud platform, customers and service agents receive relevance when and where they need it.

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